Help
Questions people actually ask
If your question is not here, ring the shop on 07476 894456.
- How does your pricing work?
- Two ways, depending on the item. Service-wash laundry is priced by dry weight on a simple ladder. Ironing is counted by the garment, and specialist items — duvets, bedding sets, household items and hangers — each have a fixed price. Everything is listed on the services and prices page.
- How is my laundry weighed?
- Service-wash laundry is weighed dry when we receive it. We weigh it at the counter when it arrives, before anything is washed, so you pay for what you actually sent. If the weight changes the price, we tell you before we start.
- Do you collect from my area?
- We collect across Atherton and a number of nearby approved areas. The quickest way to be certain is the postcode checker on the collection page— it reads the same coverage rules the booking journey uses, so if it says yes, you can book. Collection and return are free once your service total reaches £30.
- Can I get it back the same day?
- Same-day return available for eligible laundry received by 12pm. There is a supplement depending on the size of the load, and we confirm both your eligibility and the exact figure when you book.
- How should I prepare my order?
- Empty the pockets and let us know about anything that needs particular care — a delicate fabric, a stain you have already treated, or an item you would rather we did not tumble dry. You do not need to sort or bag anything by type; we do that here.
- How and when do I pay?
- You can pay at the counter, or by card through a secure payment link we send you once the order is weighed and confirmed. We do not take card details over the phone.
- How do I track my order?
- Every order gets a tracking reference. Use track order to see where yours has got to, and we will let you know when it is ready.
- What if I did not get an email, or I have lost my ticket?
- You do not need either. We can find your order from your name and telephone number — call in or ring the shop and we will look it up. If you did not give us an email address at all, that is fine: we print a ticket at the counter and that is enough.
- Can you handle delicate or specialist items?
- Often, yes — tell us about the item and we will say honestly whether we can take it. Feather and down items are confirmed individually before we process them, because they need different handling and the price depends on the item. What we can and cannot accept is set out in our fabric care policy.
- How do I contact the shop?
- Ring us on 07476 894456 — it is usually the quickest way. You will find us at 71 Market Street, Atherton, M46 0DA, and you can send us a message any time.Call the shopContact us