Cancellations and changes

Telephone or email us — there is no cancel button, deliberately. Laundry is a physical job with a van and a timetable, and it is quicker to tell us. Our number is at the foot of every page and our address is hello@freshandpress.co.uk. Give us your order reference and we will confirm in writing what we have done.

If you cancel before we have collected your laundry, or before you have dropped it off, you owe nothing and anything you have already paid is returned to you.

If you cancel after we have started, you pay for the work we have actually done by the time you tell us — a proportionate amount, not a fixed penalty and not the whole order. We tell you what that amount is, and why, before we take anything or return the rest.

Once your laundry has been done and returned there is nothing left to cancel. If something is wrong with it, that is a different conversation and a fair one — tell us.

Changing rather than cancelling — a different day, a different time, an item added or dropped — costs nothing by itself. Telephone or email and we will move it if we can.

None of this affects your legal rights as a consumer, including your right to have a service carried out with reasonable care and skill.